Frequently Asked Questions
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- Bronze: Immediately after registration. Weekly cashback of 3%.
- Silver: 5,000 points. 5% cashback, plus reload bonus.
- Gold: 25,000 points. 8% cashback, plus faster withdrawals.
- Platinum: 100,000 points. A dedicated personal account manager.
- Diamond: 500,000 points. 15% cashback and exclusive tournament invitations.
- Elite & Legend: By invitation only. Custom bonuses, unlimited withdrawals, and exclusive gifts.
- Step 1: Log in to mylivecasino and go to the "Live Casino" menu.
- Step 2: Pick your favorite game – Baccarat, Roulette, Blackjack, Teen Patti, or Dragon Tiger.
- Step 3: Check the minimum bet limit for the table (starting from ৳50). If it suits you, click "Join".
- Step 4: The live stream will begin. Enter your amount on the betting board and confirm your bet before the round starts.
- Step 5: The dealer will draw cards or spin the wheel, and any winnings will be credited to your wallet automatically.
- Your date of birth is collected at registration to verify your age.
- If there is any doubt, NID or passport verification will be required. Providing a false date of birth will result in permanent account closure.
- Your age is verified again during KYC checks before any withdrawal is processed.
- Any underage account found will have all balances forfeited.
- Day 1: ৳50 Free Bet Credit.
- Day 3: 5 free spins on selected slots.
- Day 7 (consecutive): ₳200 cash bonus or 15 free spins.
- Day 14: Exclusive surprise bonus (based on VIP tier).
- Step 1: Log in and click the profile icon at the top right.
- Step 2: Go to "Security Settings".
- Step 3: Toggle on the "Two-Step Verification" option.
- Step 4: Choose your mobile number or email – an OTP will be sent there.
- Step 5: Confirm with a test OTP.
- Cancelled before kick-off: Your entire bet will be refunded.
- Cricket (T20): If fewer than 5 overs are completed, the bet is void and your money is refunded.
- Cricket (T20): If more than 5 overs have been played and the result is determined by the DLS method, that result stands.
- Football: If the first half is not completed, the bet is void. If cancelled in the second half, the rules for the specific market apply.
- After an extended delay (48 hours): If the match does not resume, all bets will be voided.
- Bonus amount: 100% match on your first deposit, up to ৳5,000.
- Minimum Deposit: A minimum deposit of ৳500 is required to activate the bonus.
- Example: A deposit of ৳2,000 will bring your total balance to ৳4,000.
- The bonus amount must be rolled over 15 times (e.g. a ৳1,000 bonus requires ৳15,000 in bets).
- Validity: The rollover must be completed within 30 days of registration.
- Only bets with minimum odds of 1.5 will count for Sports Betting.
- Live Casino counts 100%; slots count 75%; certain special games count 50%.
Ask us on live chat – and get a reply in English.
General Overview of mylivecasino
A quick note for first-time visitors
Mylivecasino is one of Bangladesh's largest online betting and gaming platforms, offering Sports Betting, Live Casino, slots, and jackpot games all under one account. Every day, over 500,000 members place bets and win rewards here.
The most frequently asked questions are – How to get a bonus, How many points do you need to become a VIP, Withdrawal Processing Time and Account Security. This FAQ page is designed to answer all those questions. Every answer has been verified and written in English by our support team.
If you can't find the answer you're looking for, don't worry. All the ways to reach our support team are listed below. Just send us a message in Bengali on live chat and you'll get a response within minutes.
Last updated: This FAQ page is updated regularly. Whenever a new rule or offer is introduced, it will be added here.
What would you like to know more about?
Visit the detailed pages or ask our support team directly
VIP & Rewards
Get full details on VIP tiers, the points system, and the exclusive benefits at each level.
View VIP Page →Financial Transactions
For full details on deposits, withdrawals, limits, and payment methods, visit the Financial Transactions page.
Transactions Page →Responsible Gaming
A complete guide to betting limits, self-exclusion, and healthy gaming habits.
View Guide →Sports Betting
Learn about betting rules and odds across 20+ sports, including cricket, football, and tennis.
Betting Page →Rewards & Bonuses
The complete list of all bonuses, cashback, free bets, and promotions in one place.
View Rewards →App Download
Download the mylivecasino app on Android or iOS for a faster experience.
Download Page →Didn't find your answer? Contact our support team directly
Our team is always ready to help you in Bengali
Live Chat
The fastest way. Click the chat icon in the bottom-right corner of the website.
Online now – average response time 2 minutesEmail Support
For complex matters, email us at support@mylivecasino.bet. Responses typically arrive within 1–3 hours.
24/7 Inbox MonitoringPhone Support
Chat with us in Bengali from 9 AM to 11 PM. Available 24/7 in special circumstances.
Speak to us directly in BengaliBeware of fraud: Do not trust any third-party sites or individuals claiming to represent mylivecasino. Only use mylivecasino.betContact the official channel of
Question answered? Time to play!
Register at mylivecasino and secure your Welcome Bonus on your very first deposit.