Introduction – Why We Publish This Policy
Mylivecasino believes that a member's personal data is their own asset. We collect that data solely to provide our services and handle it with the utmost care. This Privacy Policy is a commitment — it clearly sets out what data is collected and why, how it is used, and what rights you have.
This policy applies to the mylivecasino website, mobile app, and all associated services. Whether you access our platform from Bangladesh or anywhere else in the world, this policy applies to you equally.
Core Principles: We only collect the information we actually need — nothing more. We have no use for excess data and we don't ask for it.
What Information We Collect
When registering and using mylivecasino services, the following types of information may be collected:
Some information is provided directly by you (for example, by completing the registration form), while other information is collected automatically (such as through cookies and log files). No information is collected without your permission.
How and why your data is used
Mylivecasino uses your information for the following purposes:
- Account management: For registration, login, and identity verification.
- Transaction processing: To securely process deposits and withdrawals.
- KYC verification: To verify your age and identity.
- Service Improvement: To analyze which features are used most frequently.
- Fraud Prevention: To detect and prevent suspicious activity.
- Support services: To assist with issue resolution.
- Marketing communications: To send you offers and updates, only with your consent.
- Legal obligations: To meet regulatory authority requirements.
Advertising: mylivecasino does not sell your data to any third-party advertising companies. Your data is not our asset — it belongs to you.
How long and where your data is stored
Mylivecasino's servers are hosted in secure data centers and protected with top-tier encryption. Data retention periods are as follows:
- While your account is active: All data is retained.
- After account closure: Typically retained for up to 5 years in accordance with legal obligations.
- Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
- Support Chat Logs: Up to 3 years after a dispute is resolved.
- Marketing consent records: Up to 3 years after consent is withdrawn.
Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.
When and with whom your data is shared
Mylivecasino shares your information with third parties only in the following circumstances:
- Payment providers: With Mobile Pay, Nagad, Rocket, and banks to process transactions.
- Identity verification services: Approved third parties involved in the KYC process.
- Regulatory Authority: To government agencies in fulfillment of legal obligations.
- Fraud prevention services: Specialized services for platform security.
Before sharing data in any of these cases, mylivecasino ensures that the third party also maintains adequate data protection standards. mylivecasino never sells your information or shares it with anyone without a legitimate reason.
Without your consent: Your data is never shared with third parties for marketing or promotional purposes.
Cookie Policy – What, Why & How
Cookies are small text files stored in your browser. mylivecasino uses the following types of cookies:
- Essential cookies: Required to maintain login sessions and keep the platform running. Disabling these will prevent the site from functioning properly.
- Analytical Cookies: Helps us understand which pages are visited most. No personal data is collected.
- Preference cookies: Remembers your language and display preferences.
Cookies can be managed through your browser settings. However, disabling essential cookies may affect the availability of some mylivecasino services.
Your Data Rights
As a mylivecasino member, you have the following rights over your personal data:
Right of access
You may submit a request to find out what personal data we hold about you.
Right to rectification
Contact support to correct any inaccurate or outdated information.
Right to Erasure
You may request the deletion of your data under certain circumstances.
Right to Restrict Processing
You can request that the use of your data be restricted to specific purposes.
Right to portability
You can request a copy of your data in a readily readable format.
Right to Object
You can opt out of marketing communications at any time.
To exercise any of these rights, please contact our support team. We will respond to your request within 30 days of receipt.
Protection of Minors
Mylivecasino strictly prohibits use by anyone under the age of 18. We actively detect and close accounts belonging to minors.
- Age verification is in place at registration.
- Additional age verification may be requested in suspicious cases.
- If any data belonging to a minor has been collected, it will be deleted immediately upon request from a parent or guardian.
For parents: If you have any concerns, contact our support team immediately. If we find that a minor's data has been collected, we will take action as quickly as possible.
Technical data security measures
Mylivecasino uses industry-leading technology to keep your data secure:
How Privacy Policy Changes Are Handled
Mylivecasino updates this Privacy Policy as needed. Members are notified in advance of any significant changes via email or in-app notification.
Continued use of the platform after any changes constitutes acceptance of the updated policy. If you do not agree to the new policy, you have the option to close your account. The date of each update is clearly displayed at the top of this page.
Tip: Check back on this page from time to time. The date of the latest update is shown in the hero section and at the top of the page.
Key Features of Our Data Protection
Why Your Data Is Safe at mylivecasino – At a Glance
Top-tier encryption
Every transaction and login is secured with 256-bit SSL encryption — the same level of security used by banks.
Bank-Level SecurityNo sale of data
Mylivecasino never sells your personal data to third parties. This is a firm and unwavering policy.
No Data SoldYour Data, Your Control
View, correct, delete, or transfer — you have full control over your personal data.
Full ControlTime-limited data retention
No data is held for longer than necessary. Once the retention period expires, it is securely deleted.
Retention PeriodStrict Access Controls
Only authorized staff can access specific data. All access is logged.
Minimum Access PolicyRegular security reviews
Regular audits and vulnerability assessments are conducted by independent security experts.
Annual AuditPlay on a Secure Platform – mylivecasino
Your data is protected, your transactions are secure, and your experience is enjoyable. Get started today.
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